Privacy Policy

What information we collect and why we collect it

To provide the Service we (flatfair Limited) collect personal information of Users via our website and web portal (through which you sign up for the Service), by email and telephone, and sometimes by other methods.

The legal basis for the processing of the personal data provided under the General Data Protection Regulation (GDPR) is primarily that it is necessary preparation for or needed for the provision of the Resolve platform.

The information we collect may include:





We use your information to provide the Service, including the following activities:

If you do not provide the personal data required, we may not be able to provide the Service.

We may also use your information to send you offers of other carefully selected services that are offered by us.

How we share your information

Third party services and content: We may send you:

You can opt out of such communications by clicking the ‘unsubscribe’ link in our emails.

You can also manage your contact options via our website if you are a registered customer.

Data aggregation: We aggregate your information with that of other users so that it can no longer be associated with you. We may share such anonymized information with third parties, including to assess user trends and better understand how users interact with Flatfair and other online brands.

Insurance: We may share your personal information on a confidential basis with our insurers, brokers and other parties involved with our insurance polices and any claims under those policies.

Data Retention

We will retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your Legal Rights

You have the right to:

Contacting us

If you have any queries relating to this Policy please direct them to us at